Frequently Asked Questions
Everything you need to know about your next luxury timepiece purchase.
Are all watches sold on TeddyBaldassarre.com authentic?
Yes, we are an authorized retailer for every brand we carry. Every watch is guaranteed to be 100% authentic and comes with a full manufacturer warranty.
What is your return policy for watches?
We offer a 7-day return policy for a full refund, provided the watch is in its original, unworn condition with all plastics, tags, and packaging intact.
Do you offer international shipping?
Yes, we ship to most countries worldwide via insured express couriers. Please note that international customers are responsible for any applicable customs duties and taxes.
How long does shipping take within the United States?
Orders for in-stock items are typically processed within 1-2 business days. Standard insured shipping usually takes 3-5 business days to arrive.
Do the watches come with a warranty?
As an authorized dealer, every new watch purchased from us includes the official manufacturer's international warranty, which we activate at the time of shipment.
Can I trade in my current watch for a new one?
Currently, we focus exclusively on the sale of new timepieces from our brand partners and do not have a formal trade-in program at this time.